1st INDONESIA WORLD-CLASS QUALITY CONFERENCE – 2012
Tanggal
20-22 Desember 2012
Jam Pelaksanaan
07.00 – 17.00
Tempat
JW.Marriot Hotel
Surabaya
Pembicara / Fasilitator
- Dahlan Iskan ->Menteri BUMN
- Ron Kaufman->Founder UP!Your Service Company
- Widayanti->Founder & President Director House of Quality Indonesia Grup
- Renald Khasali->Chairman of the Master of Management Program UI
- Emirsyah Satar->President Director PT.Garuda Indonesia Tbk
- Jaya Suprana->President Commisioner Jamu Jago Group
- Indayati Oetomo->International Director John Robert Powers Indonesia
- Rachmat Gobel->Chairman Panasonic Gobel Group
- Agus Sanetyo->Firm Owner Profit Action Coach
- Zulkifli Zaini President Director->PT.Bank Mandiri Tbk
- Bintang Perbowo->President Director PT.Wijaya Karya Tbk
- Dr.dr.Sutoto.M.Kes->Chairman Commission of Hospital Accreditation
- Ariesandi Sanetyo->Founder Academy Hypnoteraphy Indonesia
- Ir.Tony Antonio,M.Eng->Rector University of Ciputra
- Ayu Dyah Pasha->Directore and Founder PT.Gathaya Cahyayuda
- Atantya H.Mulyanto->President & CEO PT.Survindo Putra Pratama,Group PT.Surveyor Indonesia (Persero)
- Dr.Harry Parathon,Sp.OG->Senior Lead Assessor of Certification
Investasi
VIP =Rp.9.000.000
Platinum = Rp.7.500.000
Gold = Rp.5.500.000
Pelunasan terakhir tgl 8 Desember 2012
Materi
Hari Pertama
Uplifting Customer Service and Building Service Cultures by Ron Kaufman
Hari KeDua
- Opening Ceremony by DR.H.Soekarwo,S.H.,M.Hum
- Quality in the Globalization Era by Widayanti
- Building Superior Service Culture in Globalization Era by Ron Kaufman
- Innovation of Product Quality in Indonesia by Rachmat Gobel
- Improve Quality in Construction Services by Bintang Perbowo,SE.,MM
- When we Feel Appropiately to Implement Quality by Atantya Harpindi Mulyanto, SE.,M.Si
- Requirements to Apply for Standard of Health Care:Quality and Safety by DR.dr.Sutoto. M.Kes
- Secret of Making World Class University by Ir.Tony Antonio
- Foster of Quality Mindset by Ariesandi Setyono
Hari KeTiga
- Accelerate The Development of Quality Culture in Indonesia by Dahlan Iskan
- Why People Always Requires Quality by Jaya Suprana
- Power of Quality Services in Corporate Sector by Zulkifli Zaini
- High Impact Service Excellent by Ayu Dyah Pasha
- Ethics and Excellent Service by Indayati Oetomo
- Powerful Strategy to Grow and Profitable Business by Agus Sanetyo
- Quality Applied to the corporate Strategy by Emirsyah Satar
- The Importance of Certification Process in Quality Business by Dr. Harry Parathon
- Secrets of Enterpreneurship by Renald Kasali, Ph.D
- Quality Culture Formula by Widayanti
Wajib diikuti oleh
- Pemilik Bisnis
- Pimpinan Perusahaan : Komisaris, Direktur,CEO,Manager,Supervisor
- Penanggung Jawab Sistem Manajemen Mutu:Management Representative/MR,Internal
- Auditor Document Control, Sekretaris,dll
- Pemegang Jabatan di Pemerintahan/BUMN/BUMD/Dinas Pelayanan Publik Pemerhati Mutu:Ketua/Pengurus/anggota Asosiasi,Auditor/Konsultan Mutu Akademisi:Rektor, Dekan, Mahasiswa
- Media Massa