Basic Secretarial Program
COURSE OBJECTIVES:
This course is designed to give secretaries a general overview of their roles and responsibilities. During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks
COURSE COVERAGE:
Module 1:
Roles and Qualities of a Secretary
Qualities and attitudes, Role relationships and the office team
Module 2:
Basic Office Administration
The reception area and the workplace, Confidentiality and Security, and Developing procedures
Module 3:
Mail Services and Basic Filing System
Handling incoming and outgoing mails, log book and follow up, Filing system and Record Disposal
Module 4 :
Effective Office Communication
Communication process, Barriers to communication, Listening skills
Module 5:
Handling Incoming and Outgoing Calls
Telephone communication, Screening and holding the line, Preparing a call
Module 6:
Managing Time and Performance Tasks
Why is Time Management Important?, Time Robbers, Goal Setting, Daily Planning Principals, Setting Priorities, To Do List
Module 7:
Meeting and Travel Arrangements
Complete meeting service, Arranging informal meetings and lunches, Meeting documents, Travel arrangements, Travel documents, Prepare The Itinerary, Checklists
Module 8:
Personal Presentation
Grooming, Professional dress, Body language and etiquette
METHODOLOGY
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions.
TARGET GROUP:
Secretaries who have to deal with and manage a multitude of tasks everyday.
Pembicara :
Carlina Agnes Patuwo
Holds a secretarial science degree in Tarakanita Academy , Jakarta . After 25 years experience in Secretarial, Human Resources, Training and Consultancy fields, Lina decided to concentrate in management consulting business in 2005. She has set up and established PT. Choice Management Consultants. Currently Lina is an acknowledged facilitator in the area of services, personality development, personal branding, communication, secretarial, and administrative skills since year 1999.
Team Facilitators, Choice Management Consultants
