Building Service Culture (JAKARTA)
Dengan persaingan bisnis yang sangat ketat dalam semua industri, perlu kita memberikan sesuatu yang berbeda dengan kompetitor lainnya. Tidak banyak perusahaan yang sadar akan pentingnya pelayanan yang prima kepada customer. Dengan mengikuti workshop selama 2 hari ini, para peserta akan diajarkan Excellence Service Culture untuk mendukung operasional perusahaan, sehingga dapat bertahan di era globalisasi ini.
15-16 September 2016 – Hotel Santika Premiere Hayam Wuruk, Jakarta*
Program Agenda:
INTRODUCTION: WHY SERVICE CULTURE
- The need for customer service
- Understanding customer service (and its stereotypes)
- Three rings of customer’s perceived value on our services and products
- Defining your customers
HOW TO BUILD A HIGH SERVICE CULTURE COMPANY: ’12 CYLINDER MODEL”
- Signaling commit
- Listening to internal/external customer
- Education and awareness
- Hiring and orienting
- Personal skills
- Coaching skills
- Team skills
- Systems
- Reward and recognition
- Improvement activities
- Standards and measures
- Marketing strategies
HOW TO CREATE A SERVICE CULTURE IN YOUR COMPANY
- Moments of truth mapping
- Group discussion & presentation
Investasi:
Rp. 5,800,000 + PPn 10%
Takeways :
- Beyond customer service book
- Culture Survey Tools
Trainer:
Senior Consultant
(profile Pembicara Akan Disertakan Dalam Undangan Training)
