Tanggal
11-12 Februari 2009

Tempat Hotel
Grand Serela Bandung

Pembicara / Fasilitator
CARLINA AGNES PATUWO
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, communication skills, management development, recruitment, HR and Training, secretarial and office administrative, services, and personal branding since year 1999.

Harga
– Rp 2.950.000,00/Peserta (full fare)
– Rp 2.750.000,00/Peserta (Pembayaran sebelum tanggal 1 Februari 2009) (early bird)
– Rp 4.150.000,00/Peserta (Include 2 days hotel accomodation)

Materi
The aim of this course is to give the busy administrator the skills to prioritise, organise and manage their working day. During the day participants will also take a look at certain legislation that may effect their working environment.

BENEFITS
– Expertise in dealing with interruptions
– An understanding of how tasks can be better organised, delegated or eradicated
– An understanding of how behaviour affects good working relationships
– An understanding of how to set clear communication objectives
– How to plan internal and external communication

TOPICS COVERAGE :
1. ORGANISATIONAL SKILLS
– works styles
– routine planning and prioritising time management

2. TIME AND SELF-MANAGEMENT
– handling paperwork
– saying ‘No’
– giving and receiving instructions
– time robbers
– goal setting
– to do list
– daily planning principals

3. BEING AN EFFECTIVE COMMUNICATOR AS WELL AS ADMINISTRATOR
– identifying key skills
– listening and questioning techniques
– body language
– handling difficult situations

4. PERSONAL PRESENTATION
– personal image
– self promotion and increase visibility
– personality types
– professional dress
– build self-branding through projection
– business etiquette

5. SUMMARY & ACTION PLANS AGREED

METHODOLOGY :
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions.

WHO SHOULD ATTEND ? :
Secretaries who have to deal with and manage a multitude of tasks everyday or anyone in an administrative role wishing to improve their business skills.