Certified Quality Assurance
Tanggal
23 – 25 November 2010
Jam Pelaksanaan
09:00 – 17:00 WIB
Tempat
The Aryaduta Hotel, Semanggi
Jakarta
Pembicara / Fasilitator
Kamesh (Kama Neson) Ganeson
Senior Country Manager, ECC International.A Six Sigma Black Belt, Kamesh is a highly sought-after speaker on various topics covering quality, productivity, management systems implementation and new strategy development initiatives, Kamesh’s experience ranges from working in the manufacturing industry for more than a decade to helping a number of multinational IT / ITES companies implement various management systems and best practices.
Harga
Rp 5.500.000 per person
Including : lunch, coffee break, training materials, course certificate, white papers, and other freebies in the seminar kit dan Sudah termasuk sertifikat
Materi
Module 1: Principles of Quality Management
* Quality basics
* Evolution of quality
* Quality and ethics
* Quality gurus
* Quality and the world market
Module 2: QM Frameworks and Models
* International standards and best practices
* EFQM Model
* MBNQA Model
* Deming’s Model
* Quality theories and philosophies
* Other quality methodologies
Module 3: QM Management Tools
* Basic seven QC tools
* Process management approach
* Statistical tools
* Measurement – assessment and metrics
* Continuous improvement tools
Module 4: Customer Focused Organization
* Customer identification and segmentation
* Customer relationship management and commitment
* Customer communication
* Customer requirements analysis
* Customer service and complaints management
Module 5: Quality in Manufacturing Industries
* Quality function deployment
* Quality operations and process management
* Product liability
* Process, tools and techniques
* Inspection and sampling methods
Module 6: Quality in service industries
* TQM and the Quality Niche for service
* Customer Delight – challenges and path forward in service
* Lean Six Sigma – concept and practice for service industries
* Quality Service and Moments of Truth
* Standards of Excellence – Baldrige Award – The Ritz Carlton Experience
Module 7: QM in IT/ITES Industries
* Approaches to quality
* Quality in software development
* Quality in IT service management
* Models and assessment fundamentals
Module 8: Quality Professionals
* Developing a quality culture
* Employee involvement and empowerment
* Quality and life
* Quality careers
Wajib diikuti oleh
QMR
· Department Heads
· Operation Managers
· Project Managers
· Department Heads
· Team Leaders
