COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT
Jadwal & Tempat:
Kamis-Jum’at, 27-28 Maret 2014
Pk. 09.00 – 16.00 WIB
Hotel Santika Premiere Jogja
Investasi : Rp. 4.500.000,-/Peserta
Including : Sertifikat,Training Modules, Workshop kit, Lunch, Snack, Foto 10 R.
TRAINING OBJECTIVE :
- Understand why people communicate and behave differently
- Be more assertive in dealing with other in most situations
- More understand on human feeling, thinking and behaviour
- Successfully resolving conflicts
- Be prepared to manage conflict involve bosses, peers and sub ordinates
TRAINING MATERIAL OUTLINE :
- Knowing yourself before knowing others
- Effective Communication
- How to manage a good massage
- Developing your emotional intelligence
- Empathy Communications
- Listening not hearing
- Becoming Interactive Listener
- Becoming massage centre vs speaker centred
- Planning, organize meetting and presentation
- Advantages of assertives behaviour and why you should develop the skills
- Being assertive in difficult situation
- Positive Thinking and creative
- Presentations overview
- Interpersonal Communication and team work
- Small group dynamic
- Problem solving in a small group setting
- Managing Conflik using assertive behaviour
- Presenting creating hard feeling
- Handling Objection and criticisms in team environment
- Handling Objection or respons of the audience
TRAINER:
Praktisi Expert yang telah banyak memberikan training tentang COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT dengan menggunakan tools yang maksimal dalam meningkatkan keterampilan dalam komunikasi.
