Confident Communication & Interpersonal Skills

Confident Communication & Interpersonal Skills

TANGGAL
9-10 September 2013
30-31 October 2013

PUKUL
09.00 – 16.00 WIB

TEMPAT
Hotel to be confirmed
Jakarta

INVESTASI
IDR 3.250.000,- per orang
termasuk material handout, sertifikat, makan siang dan 2x refreshment selama rehat.

PEMBICARA
Carlina Patuwo
is the principal consultant and founder of her own human resource application service provider and consulting business.  She coaches human resource practitioners in human resource processes, secretaries and other individuals. She has 32 years’ management, human resources, secretarial, administration, consultancy and training experience and has undertaken various projects and performed a range of services including training delivery, needs analysis and research, and consulting.  Her management experience has led her to believe that all personnel within any organization can excel through developing their mental resources, consequently benefiting not only themselves but also the institutions they represent.  Among her list of clients are Pfizer Indonesia, Bank CIMB Niaga, United Tractors, Alstom Grid, Kapal Api Global, Bank Maybank Syariah, Bank BNI, KPK, Rajawali Group, Express Transindo Utama, Kementerian Perhubungan, LPSE Kementerian Keuangan, Samsung Electronics Indonesia, Chevron Pacific Indonesia, Travira Air, and so on.

LATAR BELAKANG PELATIHAN
Communicate better and improve your relationships with others. People who have well developed interpersonal skills feel good about themselves, can express themselves in a clear, honest way, have more influence, use criticism constructively and are better able to manage conflict. This program addresses the underlying attitudes, which form a participant’s interpersonal skills.  In this program, participants will develop skills and strategies to help them become more confident in communicating and dealing with people within and outside the workplace.  They will learn how to shift unhelpful attitudes and experience ways of expressing themselves more fully and effectively at work.

SASARAN PELATIHAN
Having completed this training course, participants will be able to:

• Identify their personal communication style
• Identify and practice ways to present and communicate more confidently with colleagues
• Be a more effective communicator in a wide range of work-related scenarios and contexts
• Understand and adopt the principles of effective interpersonal communication
• Learn how to manage themselves better, especially when facing work situations which cause them stress
• Be more aware of the impact they have on other people
• Be more skillful at understanding how and why other people behave and react as they do

MATERI PEMBAHASAN
Day 1: Communication Skills

• What is Communication?
• The Communication Process
• Verbal Communication
• Non-Verbal Communication
• Listening Skills
• Signs of Active Listening
• Barriers to Effective Communication

Day 2: Interpersonal Skills

• What is Interpersonal Skills?
• Develop Your interpersonal Skills
• Principles of Interpersonal Skills
• Assertiveness
• Decision Making
• Problem Solving
• Stress Management

TARGET PESERTA
This program is designed for them who wish to increase their self-awareness and improve the way they relate to others in order to work more effectively and to sustain high quality working relationships.