Daftar SegeraJadwal Training Lengkap 2018
Jadwal Training Pelatihan :

Customer Satisfaction as a Selling Tool

Customer Satisfaction as a Selling Tool

Training Benefits

  1. Understanding the need to be pro-active in customer care
  2. A personally developed script to approach customers regarding service levels
  3. Well rehearsed answers to complaints and compliments
  4. How to turn complaints and compliments into more business

Training Timetable

  • 08:30 – 09:15 Registration & Course Objectives
  • 09.15 – 10:00 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)
  • 10:00 – 10.15 Coffee Break
  • 10:15 – 11:00 What do we Need to Know Before Making Contact and Developing Questions
  • 11:00 – 11:45 Objection Handling
  • 11:45 – 12:00 Role Plays
  • 12:00 – 13:00 Lunch Break
  • 13:00 – 13:30 Role Plays (continued)
  • 13:30 – 14:15 Customer Care Role Plays in Groups
  • 14:15 – 15.00 Developing Best Practice
  • 15:00 – 15.15 Coffee Break
  • 15:15 – 16:00 Dealing with Complaints and Achieving Excellent Customer Care
  • 16:00 – 16:45 Role Plays
    16:45 – 17:00 Summary & Action Plans Agreed

The Training Suits
Anybody who works in a sales and customer care environment,

 

Registrasi Tidak Mengikat
  1. Judul Training di atas bisa dijadikan sebagai topik INHOUSE TRAINING. Jika Anda membutuhkan bantuan free konsultasi bisa hubungi 0851-0197-2488/ 0899-812-1246
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