CUSTOMER SERVICE EXCELLENT Strategize Your Customer Outstanding Experience
Tanggal
24 Juni 2010
Jam Pelaksanaan
09.00 s/d 17.00
Tempat
ESTUBIZI BUSSINESS CENTER
Pembicara / Fasilitator
AMELIA NAIM INDRAJAYA,
Harga
1 Peserta Rp. 900.000,-
2 Peserta Rp. 1.650.000,-
3 Peserta Rp. 2.325.000,-
MATERI BAHASAN:
- WHAT A SERVICE EXCELLENT
- WHAT MY CUSTOMER EXPECT?
- COMMUNICATION STRATEGY WITH CUSTOMERS
- SERVICE STANDARD
- CUSTOMER TYPE
- HANDLING DIFFICULT CUSTOMER
- SERVICE RECOVERY
Wajib diikuti oleh
Manajer, Marketing Staf, Customer Service, Dokter & front liner
