Effective Branch Management

Effective Branch Management

PROGRAM OBJECTIVES
At the end of the workshop, participants will be better able to :

1. Manage their branch
2. Lead and manage their subordinates
3. Cooperate with peers, superiors and other stakeholders

PROGRAM CONTENT

1. The concept of effective branch management
2. Effective Branch – Head Office communications
3. Leadership for branch managers
4. Problem solving and decision making
5. Marketing & sales management for branch managers
6. Customer relation/ service management for branch managers
7. HR management for branch managers
8. Finance management for branch managers
9. Branch annual operational planning budgetting
10. Organizing the branch
11. Performance management for branch managers

LEARNING METHODOLOGY
A proper mix of short lectures, Q&A, discussions, individual & groups exercises and cases

RECOMMENDED PARTICIPANTS

1. Branch Managers
2. Rep Office Heads
3. Area Managers
4. Regional Managers