Effective Communication at Work
2 October 2013
1 November 2013
09.00 – 16.00
Hotel to be confirmed
IDR 2,250,000 per person
Incl. material handout, certificate, and 2x refreshment during coffee breaks
Most conflicts at work take place because of misunderstandings that happen between respective parties. That is because a message can be interpreted in so many ways. In face-to-face communication, expert says that the impact of a message comes from Words (7%), Intonation (38%) & Body Language (55%).
In the meantime, success at work significantly depends on our ability get cooperation from others; the ability to communicate effectively is a crucial skill.
Communicating effectively is about making use of different components of communication to make sure the message delivered is received in a way it was intended.
This program objectives at so long as the participants with the knowledge, skills and tools on how to communicate their message effectively, and in a way that will win people’s heart in work environment.
WHO SHOULD ATTEND
Anyone who would like to improve their communication skills, and to increase the chances of success in their career
PARTICIPANTS WILL LEARN
• The key components in effective communication. (Face-to-face, e-mail, and telephone).
• The impact of verbal and non-verbal aspect in effective communication.
• How to deliver the right message thru effective variation of words, intonation and body language to influence the receivers’ reception.
• Key words to avoid during effective communication.
• Correct intonation to use to appeal desired response during various situations at work.
• How to compose the right body language to create positive environment at work.
• Key points in creating the right image through the art of dressing for success.
The program will be conducted using a combination of lectures, discussion, Case Studies and Role Plays.
Carlina Agnes Patuwo
Lina is the principal consultant and founder of her own human resource application service provider and consulting business. She coaches human resource practitioners in human resource processes, secretaries and other individuals. She has 32 years’ management, human resources, secretarial, administration, consultancy and training experience and has undertaken various projects and performed a range of services including training delivery, needs analysis and research, and consulting. Lina graduated from Tarakanita Academy in Jakarta with a major in Secretarial Science degree, which then accomplished and gained her knowledge and experience as a Secretary to Managing Director from a pipe manufacturing company in Jakarta in 1982. Her management experience has led her to believe that all personnel within any organization can excel through developing their mental resources, consequently benefiting not only themselves but also the institutions they represent. Among her list of clients are Pfizer Indonesia, Bank CIMB Niaga, Bank Maybank Syariah, Bank BNI, United Tractors, Alstom Grid, Kapal Api Global, Rajawali Corpora, Express Transindo Utama (Express Taxi), KPK, Kementerian Perhubungan, LPSE Kementerian Keuangan, Samsung Electronics Indonesia, Chevron Pacific Indonesia, Travira Air, and any more.
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