Effective Customer Service Skills
2-3 September 2013
08.30 – 17.00 WIB
Harris Suites FX Sudirman / Hotel akan ditentukan kemudian
Pembicara / Fasilitator
Carlina Agnes Patuwo
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, services, communication skills, management development, recruitment, HR and Training, secretarial and office administration, public speaking, and personal branding since year 1999.
Rp.3.500.000 per peserta
Biaya termasuk makalah, sertifikat, makan siang, 2x refreshment selama rehat.
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.
The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.
- What is Customer Service
- Use of Language
- The Art of Asking Questions
- Your customer Service Attitude
- How to achieve Customer Satisfaction
- Understanding Customer Expectations
Wajib diikuti oleh :
Sales People, Customer Service Representatives, Front-liners, Receptionists, Telephone Operators and anyone in a customer focused position.
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Jika jadwal yang Anda cari sudah terselenggara (terlewat). Silahkan hubungi kami untuk permintaan jadwal terbarunya di 0899-812-1246