Effective & Proffesional Role of Secretary for Mining Oil & Gas Company – Yogyakarta – Running
Tanggal
26 – 27 Juli 2012
Tempat
Hotel Ibis Malioboro, Yogyakarta
Investasi
Rp. 3.500.000/peserta
(Including: Tas Ransel Ekslusif , Materi hand-out , Flasdisk 4 GB isi materi , 1x Lunch, 2x coffee break, dan sertifikat )
Pembicara
Ida Kuraeny (Communication, Marketing & Human Resource Consulting)
OUTLINE
Communicating for Results
- Effective Communication Concept
- Barriers to Communication and How to Overcome the Barriers
- Control their Voice by Using Tonality to Influence Others
- Active Listening Skills
Applying Interpersonal skills in the Workplace
- Creating a positive first impression
- Achieving the desired result with first impressions
- Communicating effectively in professional relationships
Partnering with Your Boss and Office Team
- Creating a positive first impression
- Get-And-Keep Your Boss Organized
- Recognize, Develop and Refine Certain Personal Characteristics
- How to Cope with Different Personality Types
Service Essentials
- Attitude of Excellent Service
- Applied Body Language and Words
- Identify Customer Needs
- Exceeding Customer Expectations
Managing Time
- Time Management Tools
- Setting the Priorities
- Identify Time Management Barriers and Dealing with Time Wasters
- Handle Procrastination
Effective Presentation Skills
- Planning an effective presentation
- Writing a script or notes
- Practice and rehearsal
- Personal delivery skills
Reviewing the presentation for maximum learning and effect
