English For Secretary & Personal Assistant

Tanggal
13-14 Juli 2011
5-6 Oktober 2011
7-8 Desember 2011

Waktu
8 am – 5 pm

Tempat
IBIS Hotel, Slipi / CIputra Hotel, Grogol

THIS ENGLISH METHOD MAKES A DIFFERENT!!
Restricted For Customer Service and Secretary Only

Outline
The customer service, secretary or/and personal assistant is a vital frontline position in every company. By knowing more about the art of communication in business English will help the secretary to handle difficult client/customer in their daily conversation and also handle customer complaint.

Areas of focus in this workshop include greeting visitors, telephone communication/techniques (incld. Making arrangements and appointment), canceling appointment techniques, meeting and event organizing, note taking, email, fax and letter writing, customer relations and topic areas essential for the day-to-day inter-company communication where English is the common language nowadays.

Benefits
This workshop will provide you with:

More confidence in your ability to communicate with client in business English language
Broader vocabulary for discussing commercial issues and event organizing
Production of more accurate notes and reports
Speak more accurately and fluently
Participate more successfully in meetings
Improve your written English including emails
Improve your understanding of grammar
Socialize and network with greater confidence
Work successfully in a cross-cultural environment

Who Should Attend
This course is appropriate for Secretaries and PAs who want to improve their English language skills in a business context, in the shortest possible time. The course is intensive, but rewarding. This seminar is ideally suited to the one who need to write effective and convincing emails, notes, reports, etc.

Rundown/Course content
When secretaries and personal assistants are socializing with their clients, discussion often turns to broader matters. The course reflects this with practice in a range of topical issues such as:

current affairs
social, political and environmental issues
political systems and developments
education and training
advertising and the media
technology and society

Course Trainer
MARLENE TANUDJAJA – The trainer is experienced and well-qualified in her field. She is frequently combine teaching expertise with her experience in Australia. The trainer lived in Australia for more than 4 years. She finished her Bachelor and Master degree in Australia for only 3.5 years. Her experienced in the last company as a translator, English writing email and letter, event manager, marketing and promotion support and as a personal assistant is such a great advantage for the participant who join in this seminar. Her experienced as a trainer assistant gives another value on her skills. There is no doubt about her Business skills in this area.

Include
On arrival at the venue you are given a pack, which consists of a special English tenses folder, certification, Lunch and coffee break.

By the end of the course Participants will learn to

Improve written communications – agendas, short letters. minutes
Develop a core set of English expressions and functional language pertinent to the field
Focus on pronunciation and sentence stress to improve their ability to make positive and effective communication
Asking appropriate questions quickly.
Interrupting, agreeing and disagreeing politely.
Opening/closing meetings perfectly

Activities during Course