Enhancing Your Skill to Become Successful Debt Collector

Enhancing Your Skill to Become Successful Debt Collector

Tanggal
22 – 23 November 2010

Jam Pelaksanaan
09.00-16.00 WIB

Lokasi
3 Star Hotel/Gedung

Pembicara / Fasilitator
Putera Lengkong, S.T., M.B.A., CH, CHt, CI

Harga
Rp. 2.500.000,-/Peserta
Rp. 6.000.000,-/ 3 peserta (dari perusahaan yg sama)
Rp. 7.500.000,-/ 5 peserta (dari perusahaan yg sama)
Early Bird sebelum 06 November 2010 hanya Bayar Rp. 2.000.000,-
Special Bonus : CD Relaxing Therapy & Souvenir

Collecting payment from debitur sometimes can be complicated. It is not only the matter of limited cash available but also the matter of inadequate skills of the debt collector. S/he usually does not examine the field, situation, and condition or even does not have strategic tactic to deal with his/her debitur.

Inappropriate risk management strategy may allow loss in the company as non performing loan or bad debt. Improvement in collection strategy and skills will perform increasing in company revenue.

This comprehensive and practical course provides the key skills needed.
+- Various skills such as preparation, classification, building rapport, negotiation or dealing with difficult debitur, visiting or telephone calling, post collection activities will be intensively discussed in this program with the aim of developing you as a successful debt-collector and improving your existing skills.

Tujuan dan Manfaat Pelatihan
After attending this program, participants will be better able to:

1. Understand Their Responsibilities, Roles, And Attitude As A Debt-Collector
2. Understand Collection System, Strategy, And Policy
3. Learn What And How To Prepare For A Collection Process
4. Learn How To Classify Type Of Debitur And Prepare Strategy To Deal With Each Type Of Debitur
5. Learn How To Build Rapport
6. Learn How To Negotiate Or Deal With Difficult Debitur
7. Learn How To Visit Or Call Effectively
8. Learn How To Handle Objections Or Inquiries
9. Understand The Post Collection Activities
10. Achieve Desired Outcomes For The Organisation And Themselves
11. Develop Necessary Skills To Become A Successful Debt-Collector

Materi

1. Principal of Collection Management
2. Roles, responsibilities, and attitude of a STAR debt-collector
3. Collection system, strategy, and policy
4. Preparation – objectives and materials
5. Classification of debitur and strategy for each type of debitur

6. Building rapport
a. Introduction
b. Setting the scenario
c. Questions using V-A-K-O-G model

7. Matching needs and presenting solutions
a. Identifying pleasure or pain type of people
b. Negotiation skills in collection

8. Getting agreement – handling objections or inquiries
a. Using boomerang method, conditional method, metaphor, and so on

9. Handling Past Due

10. Post collection activities
a. Summarising
b. Filing
c. Follow up
d. Visiting and calling effectively
e. Building Confidence

11. Lots of tips and videos for successful debt-collector

Sasaran :

1. Membantu mengorganisir gagasan dan pengalaman menjadi sebuah keputusan yang berkualitas
2. Memfasilitasi keputusan atau pertimbangan yang tersimpan dalam ingatan dan kemudian mengkuantifisir menjadi prioritas-prioritas yang terhierarki
3. Memfasilitasi keputusan-keputusan yang intuitif menjadi sebuah rangkaian modul yang kuantitatif dan dicerna banyak pihak
4. Memfasilitasi berbagai macam opini dan ide yang muncul dari debat dan diskusi menjadi sebuah modul keputusan yang dapat dipahami semua pihak