Formulation Professional For Customer Service

Formulation Professional For Customer Service

Tanggal
13 Oktober 2011

Jam Pelaksanaan
09.00-17.00 wib

Tempat :
Hotel atau Business Center di Jakarta

Investasi
Rp. 1.750.000,-
termasuk materi hand-out dan CD modul, 2x coffee break, makan siang dan sertifikat

Pendahuluan
The customer service are critical factor for companies since they are the first contact to the companies customer. The High Quality Customer Service training provide a comprehensive training program to the participants to increase service level performance and customer satisfaction

Manfaat Yang Setelah Mengikuti Pelatihan Ini :

1. By the end of this course, delegates will:
2. Understand the most common barrier to provide customer service and how to overcome it
3. Understand “self-talk”
4. Be aware of body language and impact
5. Have learn the difference between listening and hearing
6. Identify strength and weaknesses of their telephone styles
7. Identify methods for diffusing customer anger
8. Develop strategies to handle difficult customer

Metode Pelatihan :
Skills are extensively practised during the workshop so that the delegates are ready to implement new customer-directed behaviour on their return to work.

Who should attend ?
Anyone, whose role requires servicing to others, for example: Customer Service, Account Manager, or anyone seeking to acquire the skills involved in these roles.

Outline :

1. Concepts of High Quality Customer Service
2. Communication Skill
3. Winning Telephone Techniques
4. How to Handle difficult Customer

Trainer
Slamet Pririswanto / Jenny Suseno / Rahmat Boerhan
Para Professional dan Praktisi SDM memiliki pengalaman lebih dari 15 tahun dibidangnya masing-masing. Dengan berbagai jabatan yang pernah dipegang antara lain : Operational Director, Training & People Development Manager, Training Manager, Head of waste water treatment facility, Finance Director, Financial Planning Manager, Sales Manager, HR Direktur, dll. dan pernah bekerja di perusahaan multinasional maupun organisasi internasional seperti Astra International, The National Conservation – US Based NGO, dll) serta lulusan dari universitas terkemuka dari dalam dan luar negeri