Front Desk – Receptionist: Professional Image Building

Front Desk – Receptionist: Professional Image Building

Tanggal
12 Maret 2010

Jam Pelaksanaan
08.30 – 17.00 WIB

Tempat
Arthaloka Building 11th Floor, Suite 1108
Jl. Jenderal Sudirman 2
Jakarta 10220

Pembicara / Fasilitator
Carlina Agnes Patuwo
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, services, communication skills, management development, recruitment, HR and Training, secretarial and office administration, public speaking, and personal branding since year 1999.

Harga
Rp. 950.000.- per peserta
Termasuk materi pelatihan, sertifikat, coffee break dan makan siang.
Peserta terbatas hanya 10 (sepuluh) orang

LATAR BELAKANG
Sebagai ”pintu gerbang” perusahaan, front desk staff – resepsionis mempunyai peran-peran penting didalam mewujudkan citra perusahaan. Kesan pertama tamu atau mitra bisnis perusahaan sangat ditentukan oleh sikap dan penampilan mereka.

MATERI YANG AKAN DIBAHAS
1. Apa dan mengapa front desk – resepsionis.
2. Syarat seorang front desk – resepsionis.
3. Etika menemani tamu.
4. Etika bertelepon dan menerima telepon.
5. Etika berkomunikasi.
6. Keterampilan Interpersonal.
7. Menanggapi komplain.
8. Personality dan social grace.
9. Praktek