Jadwal Training 2024

Inbound & Outbound Sales Call Training

 

Inbound & Outbound Sales Call Training

TUJUAN TRAINING:

Sesudah mengikuti program ini, peserta akan mampu untuk :

  • Menggali kebutuhan customer.
  • Proses penjualan.
  • Berbicara dengan bahasa customer.
  • Menghindari kesalahan sales yang umumnya terjadi.
  • Memaksimalkan efektifitas interaksi dengan customer

SIAPA YANG HARUS MENGIKUTI TRAINING INI :

  • Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.

MATERI TRAINING :

Hari Pertama :

ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS

 Role of Telemarketer

  • Setting Standard for Telemarketing
  • The role of Tele Marketer
  • Goal Setting
  • The advantages and disadvantages of sellingon the telephone

Communication Overview

  • Spoken Communication
  • Improving the Communication Effectiveness
  • Structure of Communication

Questioning Technique and Listening Skills

  • The Type of Questions
  • Effective Questioning Techniques
  • Active and Passive Listening
  • Improving Listening Skill

Telephone Communication

  • Telephone Etiquette
  • Key Phases of an In/outbound Call

HariKedua :

SELLING SKILLS

Preparation

  • Taking advantage of the telephone
  • Call objectives and materials
  • Knowing your customer

Opening The Call

  • The Call Structure
  • Building Rapport
  • Finding And Developing Needs
  • Question Structure
  • Designing questions

Matching Needs And Presenting Solutions

  • The Benefit Sequence
  • Getting Agreement
  • Reaching agreement in a professional manner
  • Handling objections/reservations

Post Call Activities

  • Records
  • Follow-up

INSTRUCTOR : Widijatmoko And Team

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION :2hari

WAKTU TRAINING :

  • 12 Jul 2021-13 Jul 2021
  • 09 Agust 2021-10 Agust 2021
  • 27 Sep 2021-28 Sep 2021
  • 11 Okt 2021-12 Okt 2021
  • 08 Nop 2021-09 Nop 2021
  • 06 Des 2021-07 Des 2021

HARGA INVESTASI/PESERTA :

  • Rp. 4.500.000/peserta (bayar penuh) atau
  • Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
  • Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 4 peserta atau lebih dari 1 perusahaan yang sama)

FACILITIES FOR PARTICIPANTS :

  1. Modul Training
  2. Flashdisk Training berisimateri training
  3. Sertifikat
  4. ATK: Notesdan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training denganfasilitas Full AC dan multimedia
  9. Makansiangdan 2 kali coffeebreak
  10. Instruktur yang Qualified

Bagikan:

KONTAK CEPAT

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Jika ada kebutuhan Inhouse training atau kelas khusus silahkan hubungi 0851-0197-2488 / 0899-8121-246 Petrus Soeganda. Untuk mengundang Petrus Soeganda sebagai Pembicara Internet Marketing

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