Inbound & Outbound Sales Call Training
TUJUAN TRAINING:
Sesudah mengikuti program ini, peserta akan mampu untuk :
- Menggali kebutuhan customer.
- Proses penjualan.
- Berbicara dengan bahasa customer.
- Menghindari kesalahan sales yang umumnya terjadi.
- Memaksimalkan efektifitas interaksi dengan customer
SIAPA YANG HARUS MENGIKUTI TRAINING INI :
- Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.
MATERI TRAINING :
Hari Pertama :
ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS
Role of Telemarketer
- Setting Standard for Telemarketing
- The role of Tele Marketer
- Goal Setting
- The advantages and disadvantages of sellingon the telephone
Communication Overview
- Spoken Communication
- Improving the Communication Effectiveness
- Structure of Communication
Questioning Technique and Listening Skills
- The Type of Questions
- Effective Questioning Techniques
- Active and Passive Listening
- Improving Listening Skill
Telephone Communication
- Telephone Etiquette
- Key Phases of an In/outbound Call
HariKedua :
SELLING SKILLS
Preparation
- Taking advantage of the telephone
- Call objectives and materials
- Knowing your customer
Opening The Call
- The Call Structure
- Building Rapport
- Finding And Developing Needs
- Question Structure
- Designing questions
Matching Needs And Presenting Solutions
- The Benefit Sequence
- Getting Agreement
- Reaching agreement in a professional manner
- Handling objections/reservations
Post Call Activities
- Records
- Follow-up
INSTRUCTOR : Widijatmoko And Team
VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)
TRAINING DURATION :2hari
WAKTU TRAINING :
- 12 Jul 2021-13 Jul 2021
- 09 Agust 2021-10 Agust 2021
- 27 Sep 2021-28 Sep 2021
- 11 Okt 2021-12 Okt 2021
- 08 Nop 2021-09 Nop 2021
- 06 Des 2021-07 Des 2021
HARGA INVESTASI/PESERTA :
- Rp. 4.500.000/peserta (bayar penuh) atau
- Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
- Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 4 peserta atau lebih dari 1 perusahaan yang sama)
FACILITIES FOR PARTICIPANTS :
- Modul Training
- Flashdisk Training berisimateri training
- Sertifikat
- ATK: Notesdan Ballpoint
- T-Shirt
- Ransel
- Foto Training
- Ruang Training denganfasilitas Full AC dan multimedia
- Makansiangdan 2 kali coffeebreak
- Instruktur yang Qualified