INFORMATION TECHNOLOGY INFRASTRUCTURES LIBRARY

INFORMATION TECHNOLOGY INFRASTRUCTURES LIBRARY

Tanggal
Kamis-Jumat, 12-13 Mei 2011

Jam Pelaksanaan
09 – 17.00 WIB

Tempat
Hotel Ibis – Slipi Jakarta

Pembicara / Fasilitator TRAINER:
Setiabudi, ST (IT Expert )
Beliau adalah Profesional IT yang telah mempunyai pengalaman belasan tahun dalam mengerjakan beberapa proyek dengan berbagai perusahaan, pemerintahan, organisasi baik nasional maupun multinasional yang berhubungan dengan Master Plan Compilation, Asset Management, Assurance & Audit, Product Development, Database Management, System Development, Master Plan Compilation, Human Resources Information System, Administration Aplication Automation. Beliau juga telah banyak memberikan pelatihan kepada banyak perusahaan maupun institusi dengan berbagai kebutuhan dalam bidang pengembangan IT.

Harga
Rp. 3.000.000,-/peserta (tidak termasuk penginapan)
Including : Sertificate,Training Modules, Workshop kit, Lunch, Snacks.
Bayar 4, peserta ke 5 gratis.

Tinjauan Pelatihan:
Information Technology Infrastructure Library suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detil tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.
Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).

Memahami Information Technology Infrastructures Library (ITIL), dapat mengatur dan mengoptimalkan divisi IT mereka sehingga dapat bekerja dengan lebih efektif dan efficient

MATERI PELATIHAN:
THE ITIL VALUE PROPOSITION
• The ITIL service management practices
• What is a service?
• Navigating the ITIL Service Management Lifecycle

CORE GUIDANCE TOPICS
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Lifecycle quality control
• ITIL conformance adaptation
• Getting started – Service Lifecycle principles
• The ITIL Service Management Lifecycle – core of practice
• Functions and Processes across the lifecycle

SERVICE STRATEGY — GOVERNANCE AND DECISION-MAKING
• Strategic assessment
• Developing strategic c4abilities
• Service Provider types – matching need to capability
• Services as assets – value creation
• Defining the market space
• Service Portfolios
• Service outsourcing – practical decision-making
• Return on investment ROI)
• Financial Management
• Increasing service potential
• Organizational development

SERVICE DESIGN – BUILDING STRUCTURAL SERVICE INTEGRITY
• Business value
• Five aspects of Service Design
• Identifying service requirements
• Service Design models
• Delivery model options
• Service Catalogue Management
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management

SERVICE TRANSITION PREPARING FOR CHANGE
• Transition Planning and Support
• Change Management
• Assets and Configuration Management
• Release and Deployment Management
• Service Validation and Testing Releases

SERVICE OPERATION
• Business value
• Event Management
• Incident Management
• Request Fulfillment
• Problem Management
• Access Management
• Service Operation functions
• IT Operations Management
• Application Management
• Service Operation and project Management
• Assessing and managing risk Service Operation
• Operational staff in Service and Transition

CONTINUAL SERVICE IMPROVEMENT
• Purpose of CSI
• CSI objectives
• Business drivers
• Technology drivers
• Service measurement
• Continual Service improvement processes
• Service reporting
• Complementary guidance
• ITIL and other frameworks, practices and standards

THE ITIL SERVICE MANAGEMENT MODEL
• Model element types
• Basic elements
• Creating a service
• Strategy generation
• Deciding the course & action to create a new service