Daftar SegeraJadwal Training Lengkap 2018
Jadwal Training Pelatihan :

ISO 20000: IT Service Management-Essential Course

ISO 20000: IT Service Management-Essential Course

Tanggal
23-24 Juni 2010
15-16 Juli 2010

Jam Pelaksanaan
09.00-16.00 WIB

Tempat
Golden Boutique Hotel
Melawai – Blok M

Pembicara / Fasilitator
Ir. Andi Rafiandi, MSc.Comp
Moch. Hadi Cahyono, ST

Harga
Rp 3.500.000,-/person

Materi
Day 1: Introduction to the IT Service Management based on ISO 20000 Standard
•Overview of the ISO20000 Service Management standard
•Scope and applicability
•Requirements for a management system
•Planning and implementing ITSM (PDCA)

Day 2: Launching and implementing ISO 20000 standard
•Service delivery processes:
– Service Level Management
– Service Reporting
– Capacity Management
– Service Continuity and Availability Management
– Budgeting and accounting for IT Services
– Information Security Management

•Release Process
•Resolution Process (Incident and problem management)
•Relationship Process (Business Relationship and Supplier Management)
•Control Process (Configuration and Change Management)
•Alignment of ITIL and ISO 20000 standard
•Implementing a documentation management framework
•Case study

Wajib diikuti oleh
– Project manager or consultant wanting to support in the implementation of an ITSM
– ISO 20000 auditor Person responsible for the service management in an organization
– Expert advisor in information technology
– Person in charge of service management for the organization
– IT Managers, IT Professionals
– Business Development Managers

 

Registrasi Tidak Mengikat
  1. Judul Training di atas bisa dijadikan sebagai topik INHOUSE TRAINING. Jika Anda membutuhkan bantuan free konsultasi bisa hubungi 0851-0197-2488/ 0899-812-1246
  2. (required)
  3. (valid email required)
  4. (required)
  5. (required)
  6. (required)
  7. (required)
  8. Mohon untuk tidak memesan tiket perjalanan / akomodasi penginapan sebelum ada kepastian training akan berjalan.
  9. (valid email required)
  10. PENTING : Harga dan Silabus Training sewaktu-waktu bisa berubah. Disesuaikan dengan kondisi terakhir. Jadi MOHON baca email PENAWARAN yang dikirimkan dari Mitra Info Seminar
 

cforms contact form by delicious:days

Silahkan Berbagi :
Jika jadwal yang Anda cari sudah terselenggara (terlewat). Silahkan hubungi kami untuk permintaan jadwal terbarunya di 0899-812-1246