ISO/IEC 20000: IT Service Management Core Implementation Course
Tanggal
15-17 Maret 2010
12 – 14 April 2010
Jam Pelaksanaan
09.00 – 16.00 WIB
Tempat
Pusat Studi Jepang
Kampus Baru UI Depok
Pembicara / Fasilitator
Ir. Andi Rafiandi, MSc.Comp
Moch. Noor Fathony, ST
Harga
Rp. 3.500.000
Materi
• Overview of the ISO20000 Service Management standard
• Planning and implementing ITSM (PDCA)
• Service delivery processes
• Relationship Process (Business Relationship and Supplier Management)
• Control Process (Configuration and Change Management)
• Alignment of ITIL and ISO 20000 standard
• Implementing a documentation management framework
