IT INFRASTRUCTURE LIBRARY VERSION 3.0 – YOGYAKARTA – RUNNING
IT INFRASTRUCTURE LIBRARY VERSION 3.0 – YOGYAKARTA – RUNNING
Tanggal
26-27 Juli 2012
Tempat
Hotel Ibis Malioboro, Yogyakarta
Investasi
Rp. 3.500.000/peserta
(Including: Tas Ransel Ekslusif , Materi hand-out , Flasdisk 4 GB isi materi , 1x Lunch, 2x coffee break, dan sertifikat )
Instruktur
Herry Sutrisno (Pakar & Praktisi IT)
OUTLINE
DAY 1
Module 1: Introduction
- A historical perspective of IT Service Management and IT IL
- IT IL Today
- The IT IL value proposition
- The IT IL Service management practices
- What is a service?
- Navigating a ITIL service management lifecycle
Module 2: Core guidance topics
- Service strategy
- Service design
- Service Transition
- Service Operation
- Continual Service Improvement
- Lifecycle quality control
- ITIL conformance or compliance – practice adaptation
- Getting started – Service Lifecycle principles
Module 3: The ITIL Service Management Lifecycle – core of practice
- Functions and Processes across the lifecycle
DAY 2
Module 4: Service Strategy – governance and decision-making
- Strategic assessment
- Developing strategic capabilities
- Service provider types-matching need to capability
- Services as assets-value creation
- Defining the market space
- Service portfolios
- Service outsourcing-practical decision-making
- Return on investment (ROI)
- Financial management
- Increasing service potential
- Organizational development
Module 5: service design – building structural service integrity
- Business value
- Five aspects of service design
- Identifying service requirements
- Service design models
- Delivery model options
- Service catalogue management
- Service level management
- Capacity management
- Availability management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
Module 6: Service Transition – preparing for change
- Transition Planning and Support
- Change management
- Asset and configuration management
- Release and deployment management
- Service validation and testing releases
cforms contact form by delicious:days
TAG:
Developing strategic capabilities, IT INFRASTRUCTURE LIBRARY VERSION 3.0, ITIL Today, Service Strategy, Services as assets-value creation, Strategic assessment
Navigasi Jadwal
Diposting tgl : July 16th, 2012
