Daftar SegeraJadwal Training Lengkap 2018
Jadwal Training Pelatihan :

IT INFRASTRUCTURE LIBRARY VERSION 3.0 – YOGYAKARTA – RUNNING

IT INFRASTRUCTURE LIBRARY VERSION 3.0 – YOGYAKARTA – RUNNING

Tanggal
26-27 Juli 2012

Tempat
Hotel Ibis Malioboro, Yogyakarta

Investasi
Rp. 3.500.000/peserta
(Including: Tas Ransel Ekslusif , Materi hand-out , Flasdisk 4 GB isi materi , 1x Lunch, 2x coffee break, dan sertifikat )

Instruktur
Herry Sutrisno (Pakar & Praktisi IT)

OUTLINE
DAY 1
Module 1: Introduction

  • A historical perspective of IT Service Management and IT IL
  • IT IL Today
  • The IT IL value proposition
  • The IT IL Service management practices
  • What is a service?
  • Navigating a ITIL service management lifecycle

Module 2: Core guidance topics

  • Service strategy
  • Service design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Lifecycle quality control
  • ITIL conformance or compliance – practice adaptation
  • Getting started – Service Lifecycle principles

Module 3: The ITIL Service Management Lifecycle – core of practice

  • Functions and Processes across the lifecycle

DAY 2
Module 4: Service Strategy – governance and decision-making

  • Strategic assessment
  • Developing strategic capabilities
  • Service provider types-matching need to capability
  • Services as assets-value creation
  • Defining the market space
  • Service portfolios
  • Service outsourcing-practical decision-making
  • Return on investment (ROI)
  • Financial management
  • Increasing service potential
  • Organizational development

Module 5: service design – building structural service integrity

  • Business value
  • Five aspects of service design
  • Identifying service requirements
  • Service design models
  • Delivery model options
  • Service catalogue management
  • Service level management
  • Capacity management
  • Availability management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

Module 6: Service Transition – preparing for change

  • Transition Planning and Support
  • Change management
  • Asset and configuration management
  • Release and deployment management
  • Service validation and testing releases
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