Tanggal
21-22 April 2009

Jam Pelaksanaan
08:30 s/d 17:00 Wib
Tempat Millennium Hotel
Jalan Fachrudin 3
Jakarta 10250

Pembicara / Fasilitator
Drs. Bambang Haryanto, M.Sc
Dra. Augustin Madiawati

Harga
Rp. 3,000,000
sudah termasuk material kit, sertifikat keikutsertaan, makan siang* dan rehat kopi, belum termasuk pajak. Bagi 4 peserta atau lebih dari perusahaan yang sama akan mendapatkan diskon 10 %.

Materi
The Service Revolution
Re-Evaluating Your Service Culture
Teamwork: Re-Evaluating Your Service Culture
Teamwork: Developing Key Result Area In Customer Service
Managing Customer Service
The Manager As A Customer Service Model
How To Measure Your Service Standards
Teamwork: Developing New Service Goals, Action Plan, And Standards
Role-Play: Coaching Subordinates For Service Excellence
Motivating And Coaching For Service Excellence
Developing The Climate Of Service By Applying Informal And Formal Rewards
Appraising Service Performance
Simulations: Developing Teamwork And Synergism In Achieving Service Excellence
How To Develop Service Excellence Checklist For Survey
Teamwork: Developing Service Excellence Checklist For Survey
Continous Improvement In Managing Service
How To Develop And Maintain Customer Focus Group
Role-Play: Customer Focus Group In Action
Course Summary
Developing Service Excellence Action Plan
Feedback And Follow-Up