POWER OF COMMUNICATION for SECRETARY
20-21 Januari 2011
09.00 – 16.00 WIB
Tempat : (mentioned in confirmation letter)
• Hotel Sofyan Betawi,
• Setiabudi Building II, Kuningan-Jakarta Selatan
Training Kit (CD modules, Hand-out), Certificate, Lunch and snacks
A secretary works is not only keeping “a secret”. A secretary function is significant in making a Supervisor or Leader strategic tasks work smoothly and makes everybody happy. Why? A secretary is a window person for everybody at an office to communicate with the Executive whom the Secretary is in charge of. He or she will carry an important function on the success of an appointment, meeting, even a bigger even such as the company public expose.
Not only that, a Secretary is also a window person of the company to outside clients. Handling a telephone inquiry is as important as a public image building itself. A company image could be appraised through this telephone handling. At last a secretary job is often “unseen” but yet it is significant to contribute to the success of the work of an Executive.
What will you get in this training
- Communication in a secretary job
- What is actually a communication?
- Why there’s a communication blocking?
- How to treat oral and written communication?
- How to get to know your audience?
- How to write an informative memo?
- How to take care of difficult questions?
- When is the best time to convey bad news, especially to your Boss?
Who can benefit from this training?
• Secretary of companies,
• administrative staff,
• and everybody interested in smoothing a communication process and contributing through communication
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