Process Management Excellence Training And Competition. WA : 0899-8121-246
Daftar SegeraJadwal Training Lengkap 2018
Jadwal Training Pelatihan :

Process Management Excellence Training And Competition

Process Management Excellence Training And Competition

Date dan Venue
June 26 – 28, 2013
Banana Inn Hotel – Bandung

Companies and Government Departments are always seeking to reduce their costs and improve the quality of their services. Today the endless pursuit of process excellence namely “faster, better and cheaper” products and services is a key challenge all organisations face.

GML has done extensive world-wide research on ways organisations attempt to achieve process excellence. Working with their Australian partner Dr Paul Walsh from the University of New South Wales Executive Education Unit, GML has developed a unique process improvement method known as MMI or Map-Measure-Improve. Following the MMI method guarantees measureable improvement in business process performance.

GML is pleased to announce the inaugural MMI workshop led by Dr Paul Walsh. Over 3 days participants will learn how to Map, Measure and Improve their business processes reaching new levels of performance. Participants will walk away with the Excel-based tools and templates that
support the MMI method.

Competition brings out the best in people. GML will offer teams from companies and government departments the opportunity to apply the MMI method to a process of their choosing. Teams will compete against one another in two categories:

  1. Best MMI application in government
  2. Best MMI application in business

An Award ceremony will be hosted by GML and Dr Paul Walsh.Participants will experience the tools and techniques behind MMI through a simulated process improvement activity based on the principles of adult learning.  The simulation will provide a safe learning environment where participants can experiment with the different phases of MMI and have fun learning new concepts.

About Process Management :
Process management (PM) is a management system, which specifically organizes the work processes in companies, in which its ultimate purpose is to create work processes that are:

  • Effective, give the results as expected by customers (both external and internal)
  • Efficient, use resources optimally and eliminate bureaucracy
  • Adaptive, have the flexibility in encountering the changesahead

Process management needs to be conducted to ensure that the company’s business process is already advancing effectively and efficiently. The success in process management gives direct impact to a lot of strategy objectives.

Those strategy objectives are:

  • Financial Perspective : Increase cost efficiency, Increase Asset Utilization.
  • Customer Perspective : Increase customer satisfaction.
  • Internal Business Process Perspective : Improve lead time,  reduce wastes, improve product quality
  • Learning & Growth Perspective : Increase employee satisfaction.

On improving the process management, there are three simple steps applied in one continuous cycle, which become the key success factor of process excellence:  MAP, MEASURE, and IMPROVE.

Process Management Cycle:
To conduct the process improvement in process management, the first phase that needs to be done is mapping the as-is process. By mapping the processes, we are able to comprehend the essence of these processes and sub-processes, from process flow, time to start and finish a process, expense, and other resources needed in order to finish the aforementioned processes. Those resources are humans, tools, equipments, etc.

By mapping the as-is processes, we also obtain the hollistic and strong understanding about the processes, able to see the opportunities of improvement that can be done, and more importantly, able to see the impacts upon the implementation of the aforementioned improvements in that process.

Process Management Cycle:
The second phase is measuring the process. Measurement needs to be conducted to quantify the exact value of processes, which can be measured by these factors:

  1. Expense : How much cost expensed to execute the process from the input to output
  2. Time        : How much time consumed to execute the process from the input to output
  3. Quality   : How is the quality of the produced result from the process execution

Once all these factors measured based on the mapped as-is processes, The opportunities and ideas of improvement should be able to identify through the set of analysis tools.

Process Management Cycle:
The last phase of the process management cycle is Improve, where the ideas of improvement are validated and tested as a pilot project for certain period. Once the expected result succeeds, then the next step is to make the plan for the permanent implementation and control for the process sustainability and further identification of improvement.

About Facilitator:
Dr. Paul Walsh and GML Performance Consulting Team

Paul Walsh is a Principal Consultant of GML Performance Consulting. He is also a Program Director of BSC and Lean Six Sigma practice at Australian Graduate School of Management, a joint venture between the University of Sydney and University of New South Wales.  In his capacity as an academic, he has published widely in research and professional management journals.

Dr Walsh is an active consultant in the areas of performance measurement, strategy deployment and process management, and has an extensive client list, such as: Singtel Optus, Uncle Tobys, BHP Biliton, Morgan Stanley, Precision Valve, BOC Gases, Zinifex Ltd, Century Oils, Steggles, NSW Treasury, Reverse Bank, St. Vincents Hospital, Link Market Services and Theiss. He has consulted extensively in Indonesia, Australia, and Singapore for both private and government organizations.

Dr Walsh has presented more than 100 public and in-house management development workshops. His workshops are part of the national professional development activities of the Australian Society of Certified Practising Accountants and Institute of Chartered Accountants.  He has been a member of the team responsible for setting the criteria for the Australian Quality Awards.

Dr Walsh has recently written comprehensive reviews on the use of the Balanced Scorecard in the Australian Defence Force and Brisbane City Council.  He has been at the forefront in developing methods to support new ways for developing performance management systems. He has influenced the way KPIs are managed in many private and public sector organizations. Dr Walsh is considered a leading authority on the Balanced Scorecard. He also serves as an academic reviewer for the International Journal of Six Sigma and Competitiveness.

Each company has to submit 1 team, which consists of 3-5 persons.
Job position:  Supervisor, Manager, Director.
From Government, Private and Public  Companies.

Seminar Information and Investment:
June 26 – 28, 2013
Without Hotel Accomodation
IDR 25.000.000 + 10% VAT for 1 Team (3 Persons )
IDR 8.000.000 + 10%  VAT for Additional (1 Person)

With Hotel Accomodation
IDR  32.650.000 + 10 % VAT for 1 Team ( 3 Persons )
IDR  10.550.000 + 10 % VAT for Additional (1 Person)
10% Disc for Early Bird, submitted before 25th of May 2013


  1. Exclusive Partipant Kits (workshop materials & case study)
  2. Free supporting MMI excel tools + templates
  3. Certificate for Attendants
  4. One annually-contested trophy for first winner (piala bergilir)
  5. 3 Days Hotel Stay in Banana Hotel
  6. Certificates for the 1st, 2nd and 3rd Winners


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