Tanggal
11 & 25 April 2009

Tempat
Hotel Ibis Tamarin, Jakarta

Pembicara / Fasilitator
1. Dra. Psi. Ani. Wijaya, MM
2. Glenn J Sompie, SE, MM, MA
3. Johnson Alvonco, Ph. D

Harga
Rp. 1.495.000,-/ orang
(Seminar kit, Certificate, Lunch, Snack)

Materi
1. Consept Profesional Customer Service
2. Salesmanship Spirit
3. Developing Service Value
4. Service Excellence
5. Service Attitude
6. Interpersonal Communication Skill
7. SMART Handling Complaint