Tanggal
10 Juli 2009

Jam Pelaksanaan
08.30-17.00 WIB

Tempat
Hotel Ibis Arcadia, Jakarta

Pembicara / Fasilitator
1. Dra. Psi. Ani Wijaya, MM
2. Johnson Alvonco, Ph. D
3. Glenn J. Sompie, SE, MM, MA

Harga
Rp. 1.495.000 / person
Seminar kit, Certificate, Lunch, Snack

Materi
1. Consept Profesional Customer Service
2. Salesmanship Spirit
3. Developing Service Value
4. Service Excellence
5. Service Attitude
6. Interpersonal Communication Skill
7. SMART Handling Complaint

Wajib diikuti oleh
Manager dan Staff Customer Service, Receptionist,
Operator Telephone, Junior Sekretaris, Administration