PROFESSIONAL CUSTOMER SERVICE
Tanggal
21 November 2009
Jam pelaksanaan
08.00-16.00 WIB
Tempat
Hotel Ibis Arcadia
Jakarta Pusat
Facilitator
Glenn J. Sompie, SE. MM. MA
Harga
Rp 1.450.000,-/ person (Full fare)
Rp 1.250.000,-/ person (pembayaran 1 (satu) minggu sebelum pelaksanaan)
Inc : Seminar kit, Certificate, Lunch, Snack
Materi :
1. Consept Profesional Customer Service
2. Salesmanship Spirit
3. Developing Service Value
4. Service Excellence
5. Service Attitude
6. Interpersonal Communication Skill
7. SMART Handling Complaint
Wajib diikuti oleh
Manager dan Staff Customer Service, Receptionist, Operator Telephone, Junior Sekretaris, Administration