PROFESSIONAL CUSTOMER SERVICE
Tanggal
26 Januari 2010
5 Februari 2010
Jam pelaksanaan
08.00-16.00 WIB
Tempat
Hotel Atlet Century
Jakarta Selatan
Facilitator
Dra. Psi. Ani Wijaya, MM
Harga
Rp 1.450.000,-/ person
(Inc : Seminar kit, Certificate, Lunch, Snack)
Materi :
Consept Profesional Customer Service
Salesmanship Spirit
Developing Service Value
Service Excellence
Service Attitude
Interpersonal Communication Skill
SMART Handling Complaint
Wajib diikuti oleh
Manager dan Staff Customer Service, Receptionist, Operator Telephone, Junior Sekretaris, Administration
