PROFESSIONAL CUSTOMER SERVICE
Tanggal
10-11 November 2010
Jam Pelaksanaan
08.30 – 17.00 WIB
Tempat
Hotel Atlet Century Park
Jakarta
Pembicara / Fasilitator
Johnson Alvonco, Ph.D
Dra. Psi. Ani Wijaya, MM
Fee Training
Rp.2.750.000,-/ orang
Inc : Seminar Kit, Certificate, Lunch, Snack
Materi
- Consept Profesional Customer Service
- Salesmanship Spirit
- Developing Service Value
- Service Excellence
- Service Attitude
- Interpersonal Communication Skill
- SMART Handling Complaint
Target Peserta
Manager dan Staff Customer Service, Receptionist, Operator Telephone, Junior Sekretaris, Administration
