Professional Secretarial & Administration Skills
Enhancing Executive Performance – By Being The Best You Can!’
Tanggal
9-10 December 2010
Jam Pelaksanaan
9:00 – 17:00 WIB
Tempat
Hotel Ciputra or Hotel Aryaduta Semanggi Jakarta
Pembicara / Fasilitator
CARLINA A. PATUWO
With 30 years experience in Secretarial, HR, Training, Management & Consultancy fields, Lina set up and established her own business, Choice Management Consultants. She is a coach for secretaries and a facilitator in personal development program.
Harga
Rp. 2,750,000.- / participant (NORMAL RATE)
Rp. 2,500,000.- / participant for two or more before 25 November 201o .
Includes:
· lunch
· training material
· refreshments during coffee breaks
· certificate
About the Program
Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are the person in charge of the organization’s correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, and first class business writing and communication skills. This program covers all of these, and more.
Course Objectives
- To understand the importance of effective administration skills within an organization
- To enhance your communication and interpersonal skills
- To manage your time efficiently and be able to think proactively
- How to be assertive and build a good rapport with your boss
- To develop the skills needed to be a professional secretary
- To learn how to set up and manage effective filing systems
- To understand office equipment and the supportive role it plays in modern office environments
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and learn what to say, and what NOT to say
What You Will Gain
- Practical skills and knowledge to improve the overall administration within your office, or organization
- A clear understanding of what makes a good secretary or administrator
- The ability to plan and prioritize time and activities
- Effective communication skills to deal successfully with colleagues and customers
Program Contents
DAY ONE
1. Your Secretarial & Administrative Role
· Responsibilities
· Skills
· Qualities
2. How To Improve Written Business Communication
3. Meetings
· Planning Skills For Effective Meetings
· What To Do Before, During, & After Meetings
· Writing Minutes Of Meetings
4. Effective Filing Systems
· Identifying Different Methods Of Filing & Selecting The Best One
· How To Ensure The Effectiveness Of Your Filing Systems
5. Equipment That Improves Office Efficiency
6. Basic Finance
· Managing Petty Cash Systems
DAY 2
1. Developing A Professional Image
· Appearance
· Timekeeping & Punctuality
· Introduction To Office Ethics
2. Communication
· Body Language, Words, & Tone Of Voice
· Listening
· Questioning For Clarity
3. Telephone Skills
· How To Deal With Callers Professionally
· Telephone Etiquette
· ‘Dos’ & Don’ts’ Of Answering The Telephone
4. Planning & Prioritizing
5. Stress
· Identifying Stress
· Stress Busting Techniques
6. Saying ‘No’ Constructively
7. How To Handle Your Boss
