SECRETARY MASTERY - A Two-Day Workshop. WA : 0899-8121-246
Daftar SegeraJadwal Training Lengkap 2018
Jadwal Training Pelatihan :



18-19 September 2012

Jam Pelaksanaan    
09.00 – 17.00

Hotel Harris Tebet, Jakarta

Pembicara / Fasilitator    
Carlina Patuwo is the principal consultant and founder of her own human resource application service provider and consulting business. She coaches human resource practitioners in human resource processes, secretaries and other individuals. She has 32 years’ management, human resources, secretarial, administration, consultancy and training experience and has undertaken various projects and performed a range of services including training delivery, needs analysis and research, and consulting. Her management experience has led her to believe that all personnel within any organization can excel through developing their mental resources, consequently benefiting not only themselves but also the institutions they represent. Among her list of clients are Pfizer Indonesia, CIMB Niaga, United Tractors, Alstom Grid, Kapal Api Global, Maybank

Rp. 2.750,000-
Early Bird Discount 20% untuk 10 pendaftar pertama

Delight Customer Program :

  1. FREE Antar Jemput dari Meeting Point ke Lokasi Training atau dari Rumah Peserta ke Lokasi Training
  2. FREE Parkir di Hotel bagi peserta yang membawa kendaraan
  3. Door Prize dan Souvenir
  4. FREE Light Massage
  5. FREE Mengikuti Pelaksanaan Training dengan tema/judul yang sama
  6. FREE Coaching & Monitoring sampai dengan 3 (tiga) Bulan

About the Program
Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are the person in charge of the organization’s correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, and first class business writing and communication skills. This program covers all of these, and more.

Course Objectives

  1. To understand the importance of effective administration skills within an organization;
  2. To enhance your communication and interpersonal skills;
  3. To manage your time efficiently and be able to think proactively;
  4. How to be assertive and build a good rapport with your boss;
  5. To develop the skills needed to be a professional secretary;
  6. To learn how to set up and manage effective filing systems;
  7. To understand office equipment and the supportive role it plays in modern office environments;
  8. To learn how to manage petty cash systems;
  9. To understand how to manage stock and stationery supplies;
  10. To enhance telephone skills and learn what to say, and what NOT to say.

What You Will Gain

  1. Practical skills and knowledge to improve the overall secretarial and administration within your office, or organization;
  2. A clear understanding of what makes a good secretary or administrative assistants;
  3. The ability to plan and prioritize time and activities;
  4. Effective communication skills to deal successfully with colleagues and customers.

Program Contents
1. Your Secretarial & Administrative Role

2. Developing A Professional Image
Timekeeping & Punctuality
Introduction To Office Ethics

3. Handling Stress
Identifying Stress
Stress Busting Techniques

4. Communication
Body Language, Words, & Tone Of Voice
Questioning For Clarity

5. How To Improve Written Business Communication
Fundamentals of Good Business Writing
Key steps to ensure successful letter writing
Design, presentation and layout
Letter writing exercises

6. Telephone Skills
How To Deal With Callers Professionally
Telephone Etiquette
‘Dos’ & Don’ts’ Of Answering The Telephone

7. How To Handle Your Boss
How to Deal with Your Boss and Other Team
Get-And-Keep Your Boss Organized
Recognize, Develop and Refine Certain Personal Characteristics
How to Cope with Different Personality Types

8. Planning & Prioritizing
Why is Time Management Important?
Time Robbers
Goal Setting
Daily Planning Principal
Setting Priorities
To Do List

9. Meeting Arrangement
Planning Skills For Effective Meetings
What To Do Before, During, & After Meetings
Writing Minutes Of Meetings

10. Effective Filing Systems
Identifying Different Methods Of Filing & Selecting The Best One
How To Ensure The Effectiveness Of Your Filing Systems

11. Stock Control & Stationery
Managing Stationery Supplies & Stock
Health & Safety At Work

Program Methodology
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions

This Program is designed to those who are in a secretarial or administrative assistant position, and who wish to improve their skills, or those who are about to be appointed to such a position.

Registrasi Tidak Mengikat
  1. Judul Training di atas bisa dijadikan sebagai topik INHOUSE TRAINING. Jika Anda membutuhkan bantuan free konsultasi bisa hubungi 0851-0197-2488/ 0899-8121-246
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  10. PENTING : Harga dan Silabus Training sewaktu-waktu bisa berubah. Disesuaikan dengan kondisi terakhir. Jadi MOHON baca email PENAWARAN yang dikirimkan dari Mitra Info Seminar

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