Self-Presentation Skills for Secretaries
19 June 2013
30 August 2013
09.00 – 16.00
Hotel to be confirmed
IDR 2,250,000 per person
Incl. material handout, certificate, lunch and 2x refreshment during coffee breaks
This course is designed to give secretaries a general overview of how to present themselves as a professional in the workplace, how to enhance their personal values, and how to deal with customers. During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks.
1. “Selling Yourself”
– How To Communicate
– What We Say (Formulate Objective, Capture Interest, State The Central Point, Offer
– Supporting Points, Summarize and Recommend Action)
– What We Do (Movement, Voice, Pauses, Eye Contact, Body Language)
2. Customer Service
– The concept of Service Excellence
– What is Service?
– Customer: Who are they?
– Your Role with the Customer
– Customer Satisfaction
– How to Manage Service Problems
3. Personal Values
– Self-analysis: Who Am I?
– Personality Types
– Interaction Skills
– Interpersonal Skills
– Business Etiquette
This program is designed for anyone who needs to improve communication in an assertive manner with clients and fellow workers, to build more productive and successful relationships.
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions
Carlina Patuwo is the principal consultant and founder of her own human resource application service provider and consulting business. She coaches human resource practitioners in human resource processes, secretaries and other individuals. She has 32 years’ management, human resources, secretarial, administration, consultancy and training experience and has undertaken various projects and performed a range of services including training delivery, needs analysis and research, and consulting. Her management experience has led her to believe that all personnel within any organization can excel through developing their mental resources, consequently benefiting not only themselves but also the institutions they represent. Among her list of clients are Pfizer Indonesia, Bank CIMB Niaga, United Tractors, Alstom Grid, Kapal Api Global, Bank Maybank Syariah, Bank BNI, KPK, Rajawali Group, Express Transindo Utama, Kementerian Perhubungan, LPSE Kementerian Keuangan, Samsung Electronics Indonesia, Chevron Pacific Indonesia, Travira Air, and so on.
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