Tanggal
18-06-2009
Jam Pelaksanaan
08:30 AM – 04:00 PM
Tempat
IS Plaza / Paragon Hotel Jakarta Pusat
Pembicara / Fasilitator
ERAWAN SUPRIYATNA, S. Kom
Praktisi dalam Pengembangan Sumber daya Manusia dan Teknologi Informasi selama lebih dari 10 tahun. Dengan jabatan terakhir sebagai Manager. Sering terlibat aktif dalam tim improvement dan development personal dan corporate. Terutama untuk Pengembangan Sumber daya Manusia dan Teknologi Informasi.
Terlibat aktif sebagai Senior Trainer untuk public dan inhouse trainer untuk Supervisor Course, Negotiation Skill, Selection, Evaluation and Appraisal Vendor, Relational Data Base Management System with Access 2003, Achievement Motivation, The Seven Habits, Emotional Quotient, Professional Work Ethos, K3, Excel Office Automation 2003, Coaching & Counseling, Telephone Technique & Ethics, Customer Services Officer, Professional Leadership, 5S/5R, K3, Key Performance Indicator and Balance Score Card, Performance Appraisal, Organization Development, Organization Behavior, Training Need Analysis, & Evaluation Training (Reaction, Learning, Behavior, Result and ROI).
Pembicara seminar di beberapa lembaga pelatihan swasta, instansi pemerintah / swasta di Jakarta, mulai tahun 1992 – sekarang. Pernah bekerja di PT. LG Electronic, PT. LG Innotek Indonesia, dan PT. Harita Prima Abadi Mineral. Beberapa perusahaan pernah dan masih menggunakan jasanya antara lain : Combiphar, SMIK Swadharma BNI 46, PT. Agni Pump Jaya, PT. Fajar Transport dan Kopkar PLN Gambir.
Harga Fee :
– Rp. 1.100.000,-/person (Full Fare)
– Rp. 975.000,-/person (Early Bird, Paid Before June 08 2009)
– Rp 925.000,-/person (Group Price, Min. 3 Participants)
Materi Topik :
- COMMUNICATION AND EFFECTIVE COMMUNICATION DEFINITION
- INTRODUCTION AND UNDERSTANDING COMMUNICATION METHOD IN INTERACTION ADULT PEOPLE
- INTRODUCTION, UNDERSTANDING AND USING VERBAL COMMUNICATION SKILL
- INTRODUCTION, UNDERSTANDING AND USING NON VERBAL COMMUNICATION SKILL
- INTRODUCTION AND UNDERSTANDING EXCELLENT SERVICE TO CUSTOMER / SUPPLIER
- INTRODUCTION AND UNDERSTANDING GOOD ETHICS AND NO GOOD ETHICS OF TELEPHONE METHODS
- ACTIVE LEARNING
- TELEPHONE SCREENING
- PROFESSIONAL TELEPHONE HANDLING
- PROFESSIONAL COMPLAIN HANDLING
- TELEPHONE TRANSFER METHOD
- TELEPHONE CLOSING
Wajib diikuti oleh
• Resepsionis, Call Center, Customer Service, dan Karyawan lain yang sering berhubungan dengan pelanggan/supplier
