SUPER SECRETARY
Tanggal
22-23 Juni 2011
Jam Pelaksanaan
pkl. 09.00 – 17.00 WIB
Tempat
Grand Flora Kemang
Pembicara / Fasilitator
Carlina Patuwo
(Trainer & Pemerhati Sekretaris)
Harga
Rp. 3.250.000,-/ Peserta
[sudah termasuk: training kit, makan siang, coffee break & sertifikat]
MATERI WORKSHOP
Hari Pertama
THE ROLE OF THE SECRETARY
• Key functions of your role
• Self-assessment
COMMUNICATION FOR RESULTS
• Why are effective communication skills important?
• What is communication?
• The communication process
• Barriers to effective communication
• Skills for effective communication, persuasion and influence
• Listening – the key to communication success
LEADERSHIP AND OFFICE MANAGEMENT
• Your leadership style
• Factors that influence leadership in your organization and in your office
• Ways in which you can influence your team
• Leadership models – situational leadership, transformational leadership and results- based leadership
• Why networking is critical to your success
Hari ke Dua
EFFECTIVE PRESENTATION SKILLS
• Planning an effective presentation
• Writing a script or notes
• Practice and rehearsal
• Personal delivery skills
• Reviewing the presentation for maximum learning and effect
MANAGING WORK
• Time management/self-management
• Managing stress
• Goal setting
• Priority management
• Becoming a Quadrant II time manager
• Dealing with time wasters
• Maximize effectiveness by managing meetings
• Delegate for maximum effect
MANAGING CONFLICT
• What is conflict?
• Finding an appropriate conflict management style
• Mapping and defining conflict
• Appropriate assertiveness and empathy
• Dealing with anger in yourself and others
• Pathways to influence
• Appropriate negotiation techniques
Wajib diikuti oleh
• Sekretaris Senior & Yunior
• Sekretaris Eksekutif & Profesional
• Corporate Secretary
• Personal Assistant & Senior Administration
