TELEPHONE TECHNIQUE (in English)

TELEPHONE TECHNIQUE (in English)

Tanggal
RABU, 23 JUNI 2010

Jam Pelaksanaan
09.00 – 17.00 WIB

Tempat
Graha Mustika Ratu Lt 6
Jln. Gatot Subroto Kav.74-75
Jakarta 12870

Pembicara / Fasilitator
Vashti Trisawati, MSi.

Harga
RP. 1.200.000,-
nett/orang/program
include: handout materi, sertifikat, coffee break, 1x lunch

Materi Bahasan:
1. Introduction : a professional image, the importance of technique and good telephone etiquette
2. Professional Telephone Conversation : Positive attitude, Effective Communications (sound, good choice of words), Active listening, Asseretiveness, Insight
3. Techniques and Etiquette in : Receiving phone, holding / transferring, called
4. Faced with Difficult Callers

Wajib diikuti oleh
Receptionist, Operator telepon, Sekretaris, Customer service officer.