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THE PROFESSIONAL RECEPTIONIST

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THE PROFESSIONAL RECEPTIONIST

Tanggal
13 Juli 2010

Jam Pelaksanaan
09.00 – 16.30 wib

Tempat
Estubizi Business Center
Setiabudi Building 2 Lantai 1
Jl.HR.Rasuna Said
Jakarta Selatan

Pembicara / Fasilitator
Lisa Nuryanti
Beliau Mantan Executive Director, dan memiliki 9 tahun pengalaman dalam melakukan strategic account selling kepada client-client seperti Santos, Tempo Scan Pacific, & terakhir di John Robert Power terkemuka lainnya. Lisa mempunyai fokus kompetensi di bidang: Sales & Marketing, Business Development, Research & Analysis, dan Product Development.

Harga
Rp.1.100.000,-

Objective
Menciptakan receptionist yang mampu bersikap profesional, mengerti bagaimana harus bersikap benar dan menguasai etika dalam menerima tamu, atau bertelephone. Menjadi cermin yang baik bagi perusahaan bersangkutan dan mampu berkomunikasi secara efektif dengan semua orang. Receptionist yang handal adalah mereka yang mampu mengatasi segala masalah yang timbul di bagian muka perushaan (front office) dan selalu tampil menarik, sopan, ramah, dan profesional.

Outline

• Bagaimana Cara Tampil Menarik
• Meningkatkan Rasa Percaya Diri
• Berkomunikasi Efektif Dengan Semua Orang
• Etika Bertelepon
• Etika Berkomunikasi Bagi Receptionist * Manajemen Waktu
• Kiat – kiat Mengatasi Masalah
• Motivasi Diri (How to motivate your self)

Wajib diikuti oleh
Receptionist,Call Center,Umum

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Etika Bertelepon, receptionist, THE PROFESSIONAL RECEPTIONIST

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