Training Communication Skills : Results Through Collaboration

Training Communication Skills : Results Through Collaboration

Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

WHO SHOULD ATTEND
Those looking to strengthen their communication and collaboration skills and work confidently with others.

YOU WILL LEARN HOW TO

1. Achieve results in your communications with others
2. Build collaborative relationships that emphasize trust and respect
3. Communicate effectively using simple, concise and direct language
4. Enhance your active listening skills to anticipate and avoid common misunderstandings
5. Foster cross-cultural understanding in your workplace
6. Eliminate the roadblocks that undermine your ability to communicate effectively

TOPIK BAHASAN

1. Building a Foundation

• Adopting simple, concise and direct language
• Recognizing perceptual filters that hinder communication
• Identifying basic communication principles
• Applying a communication process model

1. Setting Clear Goals for Your Communication
2. Determining outcomes and results

• Soliciting feedback
• Matching intentions and results

1. Initiating communications

• Figuring out what to say and the best way to say it
• Paying attention to verbal and nonverbal cues

1. Avoiding Communication Breakdowns
2. Creating value in your conversations

• Strengthening your relationships
• Distinguishing value from waste

1. Taking personal responsibility

• Recognizing your role in creating successful communications
• Identifying internal and external factors that impact your communications
• Establishing message feedback
• Communicating non-defensively

1. Translating Across Communication Styles
2. Identifying the four communication styles

• Recognizing your style and the style of others
• Strengths and blindspots of each style

1. Bridging communication styles

• Adapting your own approach to close communication gaps
• Being flexible without compromising your identity

1. Listening for Improved Understanding
2. Tools for active listening

• Asking clarifying questions
• Confirming the message
• Demonstrating respect, empathy and sensitivity
• Listening for the entire message

1. Interpreting nonverbal cues

• Intonation
• Rate of speech
• Volume
• Gestures
• Facial expressions
• Posture
• Use of space
• Dress
• Eye contact

1. Achieving Genuine Communication
2. Creating openness

• Determining when to speak up and when not to
• Identifying appropriate degrees of disclosure
• Establishing value and trust

1. Working with a three-dimensional model of behavior

• Identifying how you interact with others and how to make improvements
• Calibrating the variance between what you want and what you express

1. Matching your body language to your message

• Enhancing your message to gain your intended results
• Creating believable and credible messages
• Ensuring that your attitude supports rather than hinders communication
• Speaking through silence

1. Cross-Cultural Communication
2. Navigating beyond cultural boundaries

• Developing greater sensitivity to cultural differences
• Avoiding potential cross-cultural pitfalls

1. Working with filters and assumptions

• Raising your awareness to avoid misunderstandings
• Uncovering hidden assumptions
• Recognizing filters in yourself and others

1. Working Constructively with Emotions
2. Dealing with anger

• Overcoming personal challenges
• Expressing your anger constructively
• Minimizing defensive reactions in others

1. Managing emotionally charged situations

• Defusing an emotional situation while maintaining your composure
• Taking responsibility for your emotions

INVESTASI :

Training Online, One Days Online Training :

• Via Aplikasi Zoom : Rp 1.750.000,- (Satu Juta Tujuh Ratus Lima Puluh Ribu Rupiah)

Training Offline, Two Days Offline Training :

• Jakarta : Rp 5.000.000,- (Lima Juta Rupiah)
• Bandung : Rp 6.000.000,- (Enam Juta Rupiah)

Ket : Hotel Ibis Arcadia/Hotel Dreamtel / Hotel Hi / Hotel Blue Sky Jakarta

FASILITAS :

Training Online

1. Soft Copy Materi (Dikirim By Email)
2. Seminar Kits (ATK + Flashdisk) (Dikirim Via JNE)
3. Sertifikat Kehadiran (Dikirim Via JNE)

Training Offline

1. Seminar Kits ( Handcopy Materi + Tas + ATK + Flashdisk)
2. Makan Siang
3. Coffee Break
4. Sertifikat

NEXT SCHEDULE:

• Tanggal 24–25 Mei 2021 | Tanggal 28 Mei 2021
• Tanggal 23–24 Juni 2021 | Tanggal 30 Juni 2021
• Tanggal 28–29 Juli 2021 | Tanggal 29 Juli 2021
• Tanggal 30–31 Agustus 2021 | Tanggal 31 Agustus 2021
• Tanggal 22–23 September 2021 | Tanggal 28 September 2021
• Tanggal 27–28 Oktober 2021 | Tanggal 28 Oktober 2021
• Tanggal 22–23 November 2021 | Tanggal 25 November 2021
• Tanggal 22–23 Desember 2021 | Tanggal 28 Desember 2021

*Jadwal Training masih tentative running apabila telah mencapai quota