Training : Enhancing Your Skills to Become Successful Desk Collector

Tanggal
30 Maret 2011

Jam Pelaksanaan
09.00-16.00 WIB

Tempat
Hotel

Pembicara / Fasilitator
Putera Lengkong, S.T., M.B.A., CH, CHt, CI
Licensed Practitioner of Neuro Linguistic ProgrammingTM
Certified Practitioner of Communication Skills
Certified Hypnotherapist and Hypnotherapy Instructor

Harga
Rp. 1.000.000,-
Early Bird sebelum 16 Maret 2011 hanya Bayar Rp. 850.000,-
Untuk 5 Peserta dari perusahaan yang sama diskon 25% untuk semua peserta
Special Bonus : (CD Audio Relax and Recharge) + Souvenir

Materi

Principal of Collection Management
Roles, responsibilities, and attitude of a STAR desk collector
Collection system, strategy, and policy
The role of the telephone
The advantages and disadvantages of collecting on the telephone Comparing in terms of time, money, distance, word, tone, body language, and so on
Preparation – call objectives and materials
- What is your objective?
- Why do you call?
- Who do you call?
- Scripts
- Leads or referrals
Classification of debitur and strategy for each type of debitur
Opening the call – building rapport
- Introduction
- Setting the scenario
- Questions using V-A-K-O-G model
- Identifying pleasure or pain type of people
Negotiation skills in collection
Getting agreement – handling objections or inquiries
- Using boomerang method, conditional method, metaphor, and so on
Post call activities
- Summarising
- Filing
- Follow up
Lots of tips and videos for successful desk collector

Wajib diikuti oleh
This Program is recommended to all new desk collector and those who want to improve or refresh their ability as a professional desk collector.