Training : Enhancing Your Skills to Become Successful Desk Collector
Tanggal
30 Maret 2011
Jam Pelaksanaan
09.00-16.00 WIB
Tempat
Hotel
Pembicara / Fasilitator
Putera Lengkong, S.T., M.B.A., CH, CHt, CI
Licensed Practitioner of Neuro Linguistic ProgrammingTM
Certified Practitioner of Communication Skills
Certified Hypnotherapist and Hypnotherapy Instructor
Harga
Rp. 1.000.000,-
Early Bird sebelum 16 Maret 2011 hanya Bayar Rp. 850.000,-
Untuk 5 Peserta dari perusahaan yang sama diskon 25% untuk semua peserta
Special Bonus : (CD Audio Relax and Recharge) + Souvenir
Materi
- Principal of Collection Management
- Roles, responsibilities, and attitude of a STAR desk collector
- Collection system, strategy, and policy
- The role of the telephone
- The advantages and disadvantages of collecting on the telephone Comparing in terms of time, money, distance, word, tone, body language, and so on
- Preparation – call objectives and materials
- What is your objective?
- Why do you call?
- Who do you call?
- Scripts
- Leads or referrals
- Classification of debitur and strategy for each type of debitur
- Opening the call – building rapport
- Introduction
- Setting the scenario
- Questions using V-A-K-O-G model
- Identifying pleasure or pain type of people
- Negotiation skills in collection
- Getting agreement – handling objections or inquiries
- Using boomerang method, conditional method, metaphor, and so on
- Post call activities
- Summarising
- Filing
- Follow up
- Lots of tips and videos for successful desk collector
Wajib diikuti oleh
This Program is recommended to all new desk collector and those who want to improve or refresh their ability as a professional desk collector.