Training Personality Development for Secretary

Training Personality Development for Secretary

Tanggal
30-31 Januari 2013

Pukul
09.00 – 16.00

Tempat
Harris Suites FXSudirman
Senayan, Jakarta Pusat

Trainers
Carlina Agnes Patuwo
Lina founded aconsulting company specializing in HR Consultation, Executive Search & Outsourcing, and Learning & Development Services. She is a recognized facilitator in the field of Services, Personnel Development, Communication, Secretarial and Administrative skills since 1999.

Before founding her management consultant company, Lina was a Human Resource and Training Manager as well as Administrative Manager at a Joint Venture Japanese and Singapore banks (Mitsubishi Buana Bank and Bank DBS Indonesia) in Jakarta for about eight years. Prior to this position, she was also a Human Resource and Training Manager for joint venture insurance (Zurich Life Indonesia) for two and a half years. Prior to working for a joint venture of insurance and banking firms, Lina acquired more knowledge as Executive Secretary and PA in various multinational and joint ventures companies for over 11 years, such as Nusantara Indodril, Britoil Indonesia, Club Corporation of Asia, Mercantile Athletic Club, USAID/EPSO, USAID/PSD, etc. Lina graduated from Tarakanita Academy in Jakarta with a major in Secretarial Science degree, which then accomplished and gained her knowledge and experience as a Secretary to Managing Director from a pipe manufacturing company in Jakarta in 1982.

Investasi
IDR 3.500.000,- per orang
Incl. material handout, certificate, pin, lunch and 2x refreshment during coffee breaks

Latar Belakang Program
An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional.

During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

Obyektif
This program provides insight and increased knowledge to staff in accordance with the application of professional competence in their fields, and a clear understanding of the skills, behaviors and attitudes required of the staff. After completing this practical program, participants will be able to:

• understand how her role as Secretary contributes to organizational success
• build an effective work team
• plan and coordinate workflow and productivity
• interact with people in ways which reinforce positive working relationships
• show concern for excellence
• manage personal emotions and stress
• manage conflict, difficult situations and people with ease
• deliver presentations to small groups for maximum effect

PROGRAM CONTENTS
Day 1

1. Personal Management Skills
   • Find your place in the management team
   • Identifying your core competencies
   • Matching business goals with administrative support
2. Developing a Professional Image
   • Characteristics of a professional
   • Improving your credibility
   • Developing confidence and esteem
3. Communications Skills
   • Communicating effectively
   • Active Listening skills
   • Giving and getting instructions
   • Tact and diplomacy
4.  Interpersonal Skills
   • Working relationships and team dynamics
   • Managing verbal and non-verbal behavior
   • Managing your emotions
   • Building mutual respect and trust with others

Day 2

1. Partnering with Your Boss and Office Team
   • How to Deal with Your Boss and Other Team
   • Get-And-Keep Your Boss Organized
   • Working Out Problems with Your Boss
2. Dealing with Difficult People
   • Recognize, Develop and Refine Certain Personal Characteristics
   • Learn how to tackle conflict, complains, Dealing with Negativity and De-motivation and or Conflict at the Workplace with Agility and Professionalism
   • How to Cope with Different Personality Types
3. Planning and Scheduling
   • Planning and Setting objectives
   • Key steps of solving problems
   • Setting Priorities and goals
   • Urgency/Importance dilemma
4. Conflict Resolution
   • Resolve conflict in a professional manner
   • Coping with Stress
   • Dealing with difficult people

Metode Pelatihan
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions

Wajib Diikuti oleh
This Program is suitable for all secretaries or professionals in each industry who lead secretarial support, manage an office environment, or work as a personal assistant within the organization.