Tanggal
22 April 2009

Tempat
Hotel Ibis Tamarin, Jakarta

Pembicara / Fasilitator
1. Glenn J Sompie, SE, MM, MA
2. Johhnson Alvonco, Ph. D

Harga
Rp. 1.495.000,-/ orang
(Seminar kit, Certificate, Lunch, Snack)

Materi
1. Customer Service (CS)
2. Customer Satisfaction & Loyality
3. Introduction to CRM
4. CRM Data Management
5. CRM infrastructure & Technology
6. Implementation of CRM