Executive Secretary Program

Tanggal
9-10 Maret 2010

Jam Pelaksanaan
08.30 – 17.00 WIB

Tempat
Arthaloka Building 11th Floor, Suite 1108
Jl. Jenderal Sudirman 2
Jakarta 10220

Pembicara / Fasilitator
Carlina Agnes Patuwo
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, services, communication skills, management development, recruitment, HR and Training, secretarial and office administration, public speaking, and personal branding since year 1999.

Harga
Rp. 2.995.000.- per participant.
Minimum 10 participants
Get extra 10% discount for 2 or more participants

Those in a secretarial role can make of it what they will. Concepts of how the role can develop may be very mixed. This Executive Secretary Program is designed to get the very best out of the secretary as far as the company is concerned and to build a framework for the secretary to develop and a general overview of their roles and responsibilities.
During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks.

Objectives
By the end of the Program, those attending will be able to:

List the skills, attributes and qualities of an efficient/effective secretary and know how to put them into practice
Contribute effectively to the productivity of managers and the smooth and efficient running of the department
Communicate more confidently and effectively with managers, colleagues and other departments
Identify useful strategies for managing your time effectively
Work more efficiently with your boss and team
Use the telephone in a professional and impressive manner
Plan future development and build confidence effectively

Methodology
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions

Course Coverage
DAY 1
Module 1: Review – Roles and Qualities of A Secretary
· Introduction
· Values and Attitudes
· Organize Your Workday For Maximum Efficiently

Module 2: How To Inspire More And Better Work
· Boosting Productivity
· Winning Cooperation From Fellow Workers
· Employee Discipline and Workplace Etiquette

Module 3: Secretary’s Crisis Kit
· Balancing The Needs of Many
· Adjusting To Your Boss’ Promotion
· Working Out Problems With Your Boss

Module 4: Personal Presentation
· Grooming
· Professional dress
· Branding – “Selling” Yourself

DAY 2
Module 5: Making The Telephone An Office Asset
· How To Deal With Customers
· How To Handle Personnel Requests and Information Seekers
· How To Project A Positive Personality

Module 6: Person-To-Person Contacts
· How To Deal With Office Visitors
· How To Deal With Your Boss
· Get-And-Keep Your Boss organized

Module 7: Ways to Improve Your Communication Skills
· Stages Of The Listening Process
· Barriers of Active Listening
· Communicating In Groups And Team

Module 8: Time Management
· Why is Time Management Important?
· 9 Techniques for Effective Time Management
· Handling Procrastination

Who Should Attend
This Program is designed to Executive Secretary who has just secured a job, and experienced secretaries who want to expand their role. It also designed to get the very best out of the Office Secretary as far as the company is concerned and build a framework for the secretary to develop.