Tanggal
5 Maret 2009
08:00 – 17:00
Tempat
The Four Seasons Hotel Jakarta
Jalan H.R. Rasuna Said, Jakarta 12920
Pembicara / Fasilitator
Mr. Nolan Tan (CEO of SQ Centre)
Mr. Nolan Tan is the Chief Executive Officer (CEO) of SQ Centre, based in Singapore. An alumni of Top Leader Aircrew in Singapore Airlines many years ago, Mr. Nolan Tan currently holds the position of a Quality Accreditor, appointed by the Singaporean Government to assess and certify companies in Singapore within the area of Service Excellence.
Harga
Rp. 6,200,000
10% discount akan berlaku langsung bagi pendaftaran Early Bird (sebelum tanggal 9 Februari) atau Group Booking (minimal 5 orang)
Penawaran harga khusus juga akan diberikan bagi pendaftaran minimal 2 kelas
Materi
This is a 1-day workshop designed very specifically by SQ Centre International specialists to deliver intensive learning of service mindset and approaches in the midst of the Global Crisis. As management team of an organization, a key imperative of survival (and even reaches corporate excellence) in times of crisis is how to build a Service Culture that works and still make the unique difference in the industry. The rigorous sessions in this program will provide participants with customized framework, tool and revolutionary service-learning results. The participation of Senior Management of Organisations from different industries will ensure interactive learning from all participants
Advantages:
- Be challenged to incorporate service strategy as a means of providing value for the customer
- Discover ways and thinking to establish their role as service leader and culture builder
- Interactively acknowledge the responsibility to sharpen and further-develop a customer focused & service delight mindset within respective companies and organizations
- Ultimately summarized the learning – individually apply the concepts and overcome challenges in implementing service quality relevant to respective companies and organizations
