Customer Services Professional (JAKARTA)
Customer Services Professional (JAKARTA)
Tanggal
12-13 November 2020
17-18 Desember 2020
25-26 Januari 2021
01-02 Februari 2021
24-25 Maret 2021
20-21 April 2021
03-04 Mei 2021
02-03 Juni 2021
06-07 Juli 2021
18-19 Agustus 2021
13-14 September 2021
20-21 Oktober 2021
15-16 November 2021
06-07 Desember 2021
Jam Pelaksanaan :
09.00 – 16.00 WIB
Tempat :
Alternatif Hotel: Ibis Group, Amos Cozy, The Park Lane, Harris Group, hotel lainnya yang akan kami konfirmasi kemudian
Pembicara / Fasilitator (Alternatif) Customer Services Professional:
- Johnson Alvonco, Ph. D
- Dra. Psi. Ani Wijaya, MM
Training Online 6 Jam Pelatihan
Rp. 2.500.000/peserta
Fee Training (Jakarta):
Rp. 5.950.000,-/ orang
Paket Luar Kota Jakarta (Jogja, Bali, Surabaya, Bandung, Dll)
Biaya Investasi Private/ Orang (1 orang FIX Running)
Rp. 12.000.000
Paket Luar Kota Jakarta (Jogja, Bali, Surabaya, Bandung, Dll)
Kelas Umum/ Orang (FIX Running Min 6 Peserta)
Rp. 8.000.000
Manfaat Training Customer Services Professional:
- Memahami konsep seorang Professional Customer Service.
- Meningkatkan kepekaan tentang Service Excellence dan dampaknya
- Melatih teknik-teknik Service Excellence agar peserta mampu mendefinisikan, menilai dan menentukan langkah-langkah untuk mencapai Customer Satisfaction
- Membangun hubungan antar manusia (human relationship) serta kepribadian yang menarik dan menyenangkan
- Mengerti prinsip dasar komunikasi dan customer service.
- Mampu menangani keluhan dari pelanggan
Materi Customer Services Professional :
- Consept Profesional Customer Service
- Salesmanship Spirit
- Developing Service Value
- Service Excellence
- Service Attitude
- Interpersonal Communication Skill
- SMART Handling Complaint
Target Peserta :
Manager dan Staff Customer Service, Receptionist, Operator Telephone, Junior Sekretaris, Administration
Pendaftaran Event
Customer Services Professional (JAKARTA)
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