Inbound & Outbound Sales Call Training

Inbound & Outbound Sales Call Training

TUJUAN TRAINING:

Sesudah mengikuti program ini, peserta akan mampu untuk :

• Menggali kebutuhan customer.
• Proses penjualan.
• Berbicara dengan bahasa customer.
• Menghindari kesalahan sales yang umumnya terjadi.
• Memaksimalkan efektifitas interaksi dengan customer

SIAPA YANG HARUS MENGIKUTI TRAINING INI :

• Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.

MATERI TRAINING :

Hari Pertama :

ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS

 Role of Telemarketer

• Setting Standard for Telemarketing
• The role of Tele Marketer
• Goal Setting
• The advantages and disadvantages of sellingon the telephone

Communication Overview

• Spoken Communication
• Improving the Communication Effectiveness
• Structure of Communication

Questioning Technique and Listening Skills

• The Type of Questions
• Effective Questioning Techniques
• Active and Passive Listening
• Improving Listening Skill

Telephone Communication

• Telephone Etiquette
• Key Phases of an In/outbound Call

HariKedua :

SELLING SKILLS

Preparation

• Taking advantage of the telephone
• Call objectives and materials
• Knowing your customer

Opening The Call

• The Call Structure
• Building Rapport
• Finding And Developing Needs
• Question Structure
• Designing questions

Matching Needs And Presenting Solutions

• The Benefit Sequence
• Getting Agreement
• Reaching agreement in a professional manner
• Handling objections/reservations

Post Call Activities

• Records
• Follow-up

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION : 2hari

WAKTU TRAINING :

HARGA INVESTASI/PESERTA :

• Rp. 4.500.000/peserta (bayar penuh) atau
• Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
• Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 4 peserta atau lebih dari 1 perusahaan yang sama)

FACILITIES FOR PARTICIPANTS :

1. Modul Training
2. Flashdisk Training berisimateri training
3. Sertifikat
4. ATK: Notesdan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training denganfasilitas Full AC dan multimedia
9. Makansiangdan 2 kali coffeebreak
10. Instruktur yang Qualified