Tanggal
25-26 Mei 2009

Jam Pelaksanaan
09.00-17.00 wib

Tempat
SafetyPRO Institute – Bogor
Jl. Mayjend Ishak Djuarsa No.15
Gunung Batu, Loji
Bogor 16610

Pembicara / Fasilitator
Bambang Haryanto
Master of Education dari Simon Fraser University Canada ini memulai karir profesi di Divisi HRD dan Training Center BCA sebagai instruktur programprogram manajemen dan pengembangan diri, Kepala Pelaksana Harian BCA Training Center, Koordinator Program Pengembangan Manajemen, menyusun, mengembangkan dan menyelenggarakan
berbagai pelatihan untuk BCA Training Center

Harga
Rp. 2.800.000
sudah termasuk material kit, sertifikat keikutsertaan, makan siang dan rehat kopi, pajak.

Materi
COMMUNICATING AT WORK
The Importance of Communication
The Nature of Communication
The Process of Communication
Communication Principle
Using Communication Network
Choosing the Optimal Communication Network

COMMUNICATION, CULTURE AND WORK
Cultural Diversity and Communication
The Nature of Culture
Cultural Differences in International Business
Organizational Culture
Dimensions of Organizational Culture
Creating and Maintaining Organizational Culture
Organizational Culture and Careerplanning

SELF AND COMMUNICATION
Who are you
You are What you Say (Maybe)
Human Needs
Roles
Disclousure and Non Disclosure
Disarming Communication
Communicating the self to others

INTERPERSONAL SKILLS
Interpersonal Process
Transactional Analysis
Perception
Emotional Messages and Rational Messages
Building with Criticism
Managing Conflict
Negotiating Skills:
Negotiating Style and Outcomes
Which Negotiating Style to use

NONVERBAL COMMUNICATION
Space, Time, Body Movement
Voice, Objects, Mixed Messages, Culture and the non verbal

PUBLIC SPEAKING
The Speaker Image, Speaking and Anxiety, Analysing the Audience, Planning the Delivery, your Verbal Image

BUSINESS ETIQUETTE
Powerful First Impressions
How to Make your Apperance Work for you
Office Courtesies
The Telephone
The Protocol of Meetings
Business Travel
Table Manners